At G2L DIVINE, we are committed to providing high-quality products and services to ensure your satisfaction. However, if for any reason you are not completely happy with your purchase, we offer a clear and easy-to-follow refund policy to ensure your peace of mind.

1. Eligibility for Refunds

We accept refunds on products purchased from G2L DIVINE under the following conditions:

• The product is in its original, unused, and unopened condition.
• The product is returned within 7days from the date of purchase. (Please specify the number of days according to your business practices).
• The product is not a sale or clearance item, as these are final sale and not eligible for a refund.

2. Non-Refundable Items

Certain products are not eligible for refunds, including

• Items purchased with discounts, special offers, or promotional codes.
• Opened or used products (health and wellness items for hygiene and safety reasons).
• Gift cards, downloadable content, and digital services.

3. How to Request a Refund

To initiate a refund, please follow these steps:

• Contact our customer service team at support@g2ldivine.in  or +91-9910888461 within the specified refund period.
• Provide your order number, the item(s) you wish to return, and the reason for the return.
• Once your request is received, our team will guide you through the return process.

4. Return Shipping Costs

Unless the item is defective or was sent incorrectly, customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.

5. Processing Refunds

Once the returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take 7-10 business days for the refund to appear on your account, depending on your payment provider.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at support@g2ldivine.in  with photos of the damaged item. We will offer a full refund or replacement at no additional cost to you.

7. Exchanges

If you wish to exchange an item for a different product or size, please contact our customer service team for assistance. Exchanges are subject to availability and must follow the same return process as refunds.

8. Changes to this Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the revised policy will apply to all orders placed after the update.

9. Contact Us

If you have any questions or concerns about our refund policy or need assistance with a return, please reach out to us:

Phone: +91-9910888461

Thank you for shopping with G2L DIVINE! We appreciate your business and are here to assist you with any concerns or questions you may have.